Privacy Policy

Zanzi respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or interact with our website.

Our website address is: https://eatzanzi.co.za

1. Who we are

Zanzi is a South African food brand. This website is used to share information about our products, recipes, news, promotions, retailers, and brand activities.

For privacy-related questions, contact us at:

Email: info@eatzanzi.co.za
Website: https://eatzanzi.co.za

2. What personal information we collect

We may collect personal information when you:

  • Contact us through a website form

  • Sign up for updates, newsletters, competitions, or promotions

  • Leave a comment on the website, where commenting is enabled

  • Interact with embedded content or third-party services

  • Browse the website

The information we may collect includes:

  • Name and surname

  • Email address

  • Phone number

  • Message or enquiry details

  • IP address

  • Browser and device information

  • Website usage data

  • Cookies and similar tracking information

We only collect information that is reasonably necessary for the purpose for which it is provided.

3. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Send requested information

  • Manage competitions, promotions, or campaign entries

  • Improve our website and user experience

  • Detect spam, fraud, abuse, or security risks

  • Understand how visitors use the website

  • Comply with legal, administrative, or security obligations

We do not sell your personal information.

4. Comments

If visitors leave comments on the website, we collect the information shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymised string created from your email address, also known as a hash, may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at: https://automattic.com/privacy/

After your comment is approved, your profile picture may be visible to the public in the context of your comment.

5. Media uploads

If the website allows image uploads, you should avoid uploading images with embedded location data, such as EXIF GPS data. Visitors to the website may be able to download and extract location data from uploaded images.

6. Cookies

Our website may use cookies to improve functionality, remember preferences, help with security, and understand website usage.

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies. This is for convenience so that you do not need to enter your details again when leaving another comment. These cookies may last for one year.

If you visit a login page, the website may set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal information and is deleted when you close your browser.

When authorised users log in, the website may set cookies to save login information and screen display preferences. Login cookies usually last for two days, and screen preference cookies may last for up to one year. If “Remember Me” is selected, login details may remain active for up to two weeks. Logging out removes login cookies.

If an authorised user edits or publishes content, an additional cookie may be saved in the browser. This cookie contains no personal information and simply records the post ID of the edited article. It expires after one day.

You can disable cookies in your browser settings, but some website features may not work correctly.

7. Analytics and tracking

We may use analytics tools, such as Google Analytics or similar services, to understand how visitors use our website. These tools may collect information such as your device type, browser, pages visited, time spent on the website, and general location information.

This information helps us improve the website, content, marketing, and user experience.

8. Embedded content from other websites

Pages or articles on this website may include embedded content, such as videos, images, maps, social media posts, or articles from other websites.

Embedded content from other websites behaves in the same way as if you visited the other website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with that content, especially if you are logged into an account with that third-party website.

We are not responsible for the privacy practices of third-party websites.

9. Who we share your information with

We may share personal information with trusted service providers who help us operate the website and manage our communications, marketing, hosting, analytics, security, forms, email systems, or promotions.

These providers are only allowed to process information as needed to provide their services to us.

We may also disclose information where required by law, regulation, legal process, or to protect our rights, website, users, or business.

10. Where your information is sent

Visitor comments may be checked through an automated spam detection service.

Some website services, plugins, hosting providers, analytics tools, or email platforms may process information outside South Africa. Where this happens, we take reasonable steps to ensure that personal information is handled securely and in line with applicable privacy requirements.

11. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, unless we are required or allowed to keep it for longer for legal, administrative, security, or record-keeping reasons.

If you leave a comment, the comment and its metadata may be retained indefinitely so that follow-up comments can be recognised and approved automatically instead of being held in a moderation queue.

For registered users, if any, we store the personal information provided in their user profile. Users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

12. How we protect your information

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

No website or online system is completely secure, but we take reasonable precautions to protect the information we process.

13. Your rights

You may request that we:

  • Confirm whether we hold personal information about you

  • Provide access to the personal information we hold about you

  • Correct or update your personal information

  • Delete personal information where we are no longer required or permitted to keep it

  • Object to certain processing of your personal information

  • Withdraw consent where we rely on consent to process your information

These rights may be subject to legal, administrative, security, or record-keeping requirements.

To make a request, contact us at:

Email: info@eatzanzi.co.za

14. Children’s privacy

Our website is intended for general audiences. We do not knowingly collect personal information from children without appropriate consent. If we become aware that personal information has been collected from a child without the required consent, we will take reasonable steps to delete it.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the effective date shown above.

16. Contact us

For questions about this Privacy Policy or how we handle personal information, contact:

Zanzi
Email: info@eatzanzi.co.za
Website: https://eatzanzi.co.za